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::
Services ::
Through the years we
have been focused on our after sales
services. A sustained service support
growth in our business speaks volumes
for itself. We have a dedicated team
that strives hard to ensure that we have
customer retention and win new business
and succeed in growing as an
organization. |
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Objectives of
Approach |
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- Single window Sales and service
offering from Desktop, Laptops,
Printers, Networking, Routers,
Servers
- Response times clearly defined
for each type of equipment at each
site.
- Defined service coverage window
- Designed to meet the complete
service requirements, for
multi-vendor Products/platforms and
solutions.
- Last but not the least very
clear and indicative paper work
which creates a transparency.
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We offer a wide range of services
sales portfolios under one umbrella. |
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- AMC and Repairs for all kinds of
Desktops/Laptops/Servers/Printers/OA
& networking products.
- Help Desk service including
Asset Management & Vendor Management
services
- Resident Engineer services
- Network Management &
Administration
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We have different
types of AMC based upon your criticality
of the equipment |
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- Onsite Same Day Response
- Onsite Next Day Response
- Return to Bench (Carry-in
with/without transportation)
- Mission Critical Response times
(applicable only for
Servers/Storage)
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These solutions
addresses these objectives and its
implementation will provide the
following benefits: |
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- As a customer, one can focus on
their core business areas.
- Reduce Burden on existing IT
team and thereby reduced cost of
ownership
- Defined process and procedures
for service delivery and monitoring
- Delivery of services through
dedicated resources to minimize
response times, and centralized
support to ensure consistent
quality.
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Conclusion |
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| In summary, we have a
proven solution for providing support
sales services that benefit greatly from
our methodology and experience and of
course our partnership with the IT
Giant, OEMs………………..
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| We have and continue to
work in the interest of our customers to
ensure support is provided 24 X7 to our
key customers. This ensures repeat
business that is based on services
support reliability delivered in a
user-friendly manner. |
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| We continue to serve
customers to different industry and Home
segments. These are diverse starting
from Call Center management,
Hospitality, Service, Entertainment,
Banking, Airline, Travel, Advertising,
Manufacturing, Government, Studios and a
host of other business. |
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| Our customers have been
partners in our growth and success
appreciating our honest, earnest,
dependable and reliable approach for
every call they shoulder on to us. |
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BENEFITS &
ADVANTAGES |
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- Committed response time as per
the services opted by you
- Quality Repairs at Manufacturers
Repair Centers with trained services
professionals
- Manufacturing division's
technical backup for all escalations
- Original & Genuine spares only.
- Priority services for the AMC
customers
- Call Escalation Procedure for
easy reference
- Preventive maintenance Support
Plan to maximize the deliverables
and ensure customer delight
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